Company: Royal Enfield – Allied Auto Agencies
Branch: Chidderwala
Department: Sales & Service
Location: Chidderwala
Employment Type: Full-time

Job Summary

We are looking for an experienced and result-oriented Branch Manager to manage the overall operations of the Royal Enfield Chidderwala branch. The candidate will be responsible for achieving sales and service targets, managing employees, ensuring customer satisfaction, and maintaining smooth day-to-day branch operations.

Key Responsibilities

- Manage the overall Sales and Service operations of the Chidderwala branch.
- Develop and execute strategies to achieve monthly sales, service, and revenue targets.
- Monitor branch performance and ensure achievement of business KPIs.
- Lead, supervise, and motivate the Sales and Service teams.
- Monitor individual and team performance and conduct regular reviews.
- Ensure effective lead management, follow-ups, conversions, and customer retention.
- Ensure smooth coordination between Sales, Service, Parts, and other departments.
- Handle important and escalated customer complaints and ensure timely resolution.
- Maintain high standards of customer satisfaction and dealership experience.
- Monitor showroom and workshop operations to ensure proper processes are followed.
- Ensure vehicles are delivered to customers on time and according to quality standards.
- Monitor inventory, accessories, spare parts, and other branch requirements.
- Ensure proper documentation, reporting, billing, and compliance with company processes.
- Analyse daily, weekly, and monthly business reports and take corrective actions where required.
- Conduct regular team meetings and communicate targets, priorities,



and performance expectations.
- Support recruitment, training, and development of branch employees.
- Maintain discipline, attendance, grooming, cleanliness, and professional standards.
- Ensure compliance with Royal Enfield policies, SOPs, safety standards, and dealership guidelines.
- Coordinate with the Head Office / Management and submit regular branch performance reports.
- Identify new business opportunities and improve customer engagement and retention.
- Take responsibility for the overall profitability and performance of the branch.

Candidate Requirements

- 3–4 years of experience in automobile dealership, preferably in two-wheeler sales and service.
- Previous experience in a Branch Manager / Sales Manager / Service Manager role will be preferred.
- Strong knowledge of automobile dealership operations.
- Proven experience in achieving sales, service, and revenue targets.
- Strong leadership and team-management skills.
- Excellent communication and customer-handling abilities.
- Strong analytical, decision-making, and problem-solving skills.
- Positive knowledge of MS Office and dealership management systems.
- Willingness to travel locally for business and customer-related activities when required.

Key Skills

- Branch Operations Management
- Sales & Service Management
- Team Leadership
- Target & Revenue Management
- Customer Relationship Management
- Business Development
- Performance Monitoring
- Complaint Resolution
- Inventory & Process Management
- Reporting & Analysis
- Staff Training & Development
- Royal Enfield Process & SOP Compliance

Salary: As per company standards and candidate experience.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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