Customer Support Associate – EV Charging | HSR Layout, Bangalore

Location: HSR Layout, Bangalore
Experience: Freshers & Experienced
Salary: ₹3 LPA (Freshers) | ₹3.5 LPA (Experienced)
Joining: Immediate
Work Mode: Office for regular shifts | Work from home for night shifts

About the Role

We are looking for a Customer Support Associate to be the first point of contact for customers using EV charging stations and Charge Management Systems (CMS).

The role involves handling customer queries, troubleshooting charging-related issues, guiding customers on product usage, and coordinating with technical/engineering teams for issues that require escalation.

Key Responsibilities

- Handle customer queries through phone, email, and chat.
- Assist customers with EV charger and CMS-related queries.
- Troubleshoot issues related to charger connectivity, software, payments, and basic hardware concerns.
- Guide customers through product features, charging processes, and troubleshooting steps.
- Escalate complex technical issues to the relevant technical/engineering team.
- Follow up on escalated issues until resolution.
- Record customer interactions, complaints, and resolutions in CRM/support systems.
- Maintain a high level of customer satisfaction through empathetic and professional communication.
- Identify recurring customer issues and share feedback with the relevant teams.
- Collaborate with engineering, product, sales, and other teams to resolve customer concerns.
- Contribute to FAQs, support documentation, and process improvements.

Requirements

- Freshers and experienced candidates can apply.
- BBA/B.Com preferred.
- Excellent verbal and written communication skills.
- Strong customer-service mindset and empathy.




- Good problem-solving and troubleshooting ability.
- Comfortable using CRM, ticketing, or customer support tools.
- Basic technical aptitude and ability to understand technology products.
- Experience in customer support, technical support, operations, automotive, EV, SaaS, or technology products will be an advantage.
- Willingness to work in rotational shifts, including weekends and holidays.
- Ability to work under pressure while maintaining professionalism.
- Immediate joiners or candidates with a very short notice period preferred.

Shift & Work Arrangement

- Rotational shifts as per business requirements.
- Weekly offs will be on a roster basis.
- Night-shift employees will receive an additional night-shift allowance.
- Employees working the night shift will not be required to come to the office and can work from home.
- Regular shifts will require working from the HSR Layout, Bangalore office.

Compensation

- Freshers: ₹3 LPA
- Experienced: ₹3.5 LPA
- Additional allowance for night shifts.

Interview Process

3 Rounds | Face-to-Face

Why Join Us?

- Opportunity to work in the fast-growing EV and sustainable mobility industry.
- Exposure to EV charging technology and digital platforms.
- Learning and career growth opportunities.
- Team-oriented and technology-driven work environment.

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

- CTC
- ECTC
- Are you comfortable attending a face-to-face interview in Bangalore?
- How soon can you join?
- Are you willing to work in rotational shifts, including weekends and holidays, as required?
- Are you comfortable working from the HSR Layout, Bangalore office for regular shifts?
- Are you comfortable working night shifts from home when scheduled for a night shift?

Work Location: In person

📌 Customer Support Associate (Bengaluru)
🏢 Work Place
📍 Bengaluru