As a Key Account Executive, you will be responsible for managing and growing Prozent's key customer accounts.
You will act as the primary relationship owner for customers, understand their business requirements, ensure successful adoption of Prozent, identify additional automation opportunities, and drive renewals and account expansion.
The ideal candidate should be comfortable speaking with business owners, CXOs, department heads, and operational teams.
Key Responsibilities1. Account Management
- Manage a portfolio of key Prozent customers.
- Build strong relationships with business owners and decision-makers.
- Understand each customer's business model, processes, and challenges.
- Conduct regular account reviews and check-ins.
- Become the customer's trusted advisor for automation.
2. Customer Adoption
- Ensure customers are actively using Prozent.
- Identify underutilized features and automation opportunities.
- Help customers discover additional use cases.
- Conduct product demonstrations and training when required.
- Monitor customer engagement and usage.
3. Business Process & Automation Consulting
A major part of the role will be understanding where AI and automation can create value.
For example:
Lead comes in → WhatsApp conversation → Lead qualification → CRM update → Sales notification → Follow-up → Conversion
You should be able to identify these opportunities and recommend how Prozent can automate them.
4. Upselling & Cross-Selling
Identify opportunities to expand existing accounts through:
The objective is to increase customer lifetime value (CLV) while delivering genuine business value.
5. Renewals & Retention
- Own the renewal process for assigned accounts.
- Identify customers at risk of churn.
- Develop account-specific retention strategies.
- Demonstrate the ROI customers are receiving from Prozent.
- Maintain robust relationships before renewal discussions.
6. Customer Feedback
- Collect customer feedback regularly.
- Understand feature requirements and pain points.
- Share insights with Product and Engineering teams.
- Help prioritize customer-driven improvements.
7. CRM & Reporting
Maintain accurate information in the CRM, including: