Position: Head of Admissions & Operations
Experience: 5+ Years
Department: Admissions & Operations

Job Summary

We are looking for an experienced and result-oriented Head of Admissions & Operations to manage the school’s admission function, counselling activities, parent relationships, and day-to-day operational processes. The ideal candidate should have strong experience in school admissions, student counselling, parent engagement, team management, and administrative operations.

Key Responsibilities Admissions & Counselling

- Manage the complete student admission process from enquiry to enrollment.
- Handle and monitor admission enquiries through calls, walk-ins, online platforms, and referrals.
- Conduct counselling sessions with prospective students and parents regarding school programs, facilities, fees, and admission procedures.
- Ensure timely follow-ups with prospective parents and maintain a strong conversion pipeline.
- Develop strategies to improve admission numbers and conversion rates.
- Maintain accurate admission records, reports, and documentation.
- Coordinate with academic and administrative teams to ensure a smooth onboarding process for new students.

Operations Management

- Oversee day-to-day administrative and operational activities of the school.
- Coordinate with different departments to ensure smooth functioning of school operations.
- Monitor processes, identify operational gaps, and implement improvements.
- Ensure proper maintenance of student and admission-related records.
- Support management in implementing school policies, procedures, and operational standards.
- Coordinate events, meetings, orientations, and other school activities when required.

Team Management

- Lead and supervise the admissions and counselling team.
- Set targets and monitor individual and team performance.
- Conduct regular team meetings, reviews, and performance discussions.
- Train team members on counselling techniques, admission processes, communication, and parent handling.




- Ensure the team maintains professional and timely communication with parents and students.

Parent & Stakeholder Management

- Build and maintain strong relationships with parents and prospective families.
- Handle parent queries, concerns, and escalations professionally.
- Act as a key point of contact between parents, students, management, and internal teams.
- Represent the school professionally during admission events, orientations, and external interactions.

Reporting & MIS

- Prepare regular reports on admission enquiries, counselling, conversions, enrollments, and targets.
- Track admission performance against monthly and annual targets.
- Maintain and analyze admission-related MIS and databases.
- Present operational and admission updates to senior management.

Required Skills & Qualifications

- Bachelor's degree in Education, Management, Business Administration, or a related field.
- 5+ years of relevant experience in school admissions, counselling, education operations, or administration.
- Strong communication and interpersonal skills.
- Excellent counselling and parent-handling abilities.
- Strong leadership and team-management skills.
- Good knowledge of admission processes and school operations.
- Robust organizational and multitasking abilities.
- Proficiency in MS Office/Google Workspace and MIS reporting.
- Ability to work under targets and manage multiple responsibilities effectively.

Key Performance Indicators (KPIs)

- Admission enquiry-to-enrollment conversion rate.
- Achievement of admission targets.
- Parent/student satisfaction.
- Follow-up effectiveness.
- Team performance and productivity.
- Accuracy and timeliness of admission documentation and MIS.
- Efficiency of school administrative operations.

Preferred Candidate: A proactive, confident, and people-oriented professional who can independently manage admissions, counselling, parent relationships, team performance, and school operations while contributing to the overall growth of the institution.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Head of Admissions & Operations (Dwarka)
🏢 Om Telentia
📍 Dwarka