Position: Greeter / Guest Relations Executive
Industry: Jewellery Retail
Location: Mumbai
Experience: 1–3 years in hospitality, luxury retail, customer service, front office, or guest relations

Job Purpose

To create a warm, professional, and welcoming first impression for every customer entering the jewellery showroom and ensure a smooth customer experience from entry to exit.

Key Responsibilities

- Welcome and greet customers entering the showroom with a warm and professional attitude.
- Understand the customer’s purpose of visit and direct them to the appropriate Retail Sales Officer (RSO) or showroom team member.
- Manage customer entry, waiting, and seating arrangements.
- Maintain a professional and premium showroom experience at the entrance and reception area.
- Coordinate with RSOs to ensure customers are attended to promptly.
- Monitor customer movement and ensure no customer is left unattended.
- Handle basic customer queries regarding showroom facilities, appointments, offers, billing, exchange, services, etc., and direct complex queries to the appropriate team.
- Manage customer appointments and VIP/customer visits.
- Support customer flow during peak hours, weekends, and festive periods.
- Maintain records/trackers related to customer visits, appointments,



and enquiries where required.
- Coordinate with the showroom manager and security team when necessary.
- Ensure customer concerns are escalated promptly and professionally.
- Support customer engagement activities and showroom events.
- Maintain excellent grooming, body language, communication, and etiquette at all times.
- Follow all showroom SOPs, security protocols, customer-service standards, and brand guidelines.

Desired Skills

- Excellent verbal communication and interpersonal skills.
- Pleasant personality with a strong customer-service orientation.
- Good English and Hindi communication; knowledge of Marathi is an advantage.
- Confident, well-groomed, and comfortable interacting with premium/luxury customers.
- Robust observation and coordination skills.
- Ability to remain calm and courteous during busy periods.
- Basic computer knowledge and ability to maintain trackers.
- Experience in jewellery, luxury retail, hospitality, hotels, airlines, premium banking, or front-office roles is preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Mumbai)
🏢 Arenja Holdings
📍 Mumbai