Responsibilities & Key Deliverables

Job Purpose : To strenghten the Concern Resolution structure & its abilities to be agile and collaborative through structured problem solving & solution Development process

>Lead structured problem-solving using tools such as:
> 8D
> 5 Why
> Fishbone (Ishikawa)
> FMEA
> Fault Tree Analysis
> Ensure true root causes are identified and verified.
> Ensure corrective actions are incorporated into standards, DFMEA/PFMEA, Control Plans, and design guidelines.
> Capture lessons learned and deploy across current and future programs.
> Responsible for EN – change implementation.
> Identify pain points and lead customer experience improvement projects.
> Track and facilitate improvement in customer satisfaction.
> Visit Plant and supplier locations for Process/Quality Confirmations

Experience

10-15 yrs

Industry Preferred
EV & Auto - Quality / QRT / PVT

Qualifications
BE /B Tech, ME / M Tech

General Requirements
Primary Skills (Functional) Change management,
Problem solving tools
Quality Processes
Skill of driving and identifying the concerns on vehicle - Expert Level
Behavioural skills Self-Motivated, Team work, resourceful, Creative, Cooperative, Agile,



Leadership

Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.

📌 Quality Manager - Processes and Systems (India)
🏢 Mahindra & Mahindra
📍 India