- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guests and also try to upsell.
- Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale (IDS ) system.
- Obtaining revenues, issuing receipts, accepting payments, and returning the change.
- Performing basic cleaning tasks as needed or directed by the supervisor.
- Filling in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, etc, Without the egg,
etc.
- Communicate to the guest and assist with their queries.
- Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
- Server food and beverages to the guest as per the course of order.
- Observe guests and ensure their satisfaction with the food and service.
- Promptly respond to guests with any additional requests.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
- desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
- Prepare mixed drinks for service to your customer’s table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking skills.
- Assist bus persons with stocking and maintaining the restaurant’s par stock levels and side station.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print the closing report and drop the cash with the front office/accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
- Close the shift on the IDS terminal.