* Making a business plan & departmental objectives for the service department

* Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective

* Supervising & guiding all personnel in the Service Department including parts in-charge & PDI in-charge

* Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness

* Communicating Customer Satisfaction Service Standards to all service personnel

* Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele

* Ensuring technical ability is maintained at the highest level for all employees at the workshop

* Establishing the facility and workforce requirements and imparting training to them

* Ensuring profitability of the Service Department by attaining financial objectives and achieve service absorption





* Monitor and take corrective actions based on the Workshop Monthly performance report

* Manage departmental expenses effectively

* Initiate housekeeping, safety and security procedures that result in a safe and attractive work workplace

* Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits)

* Control Workshop processes effectively

* Maintain dealership equipment in effective and safe working conditions

* Meeting customers and employees regularly to understand ground realities

* Able to create a "customer friendly" culture in the organization

* Has good contacts in the local industry and business circle

Pay: ₹100,000.00 - ₹115,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 General Manager Service (Vapi)
🏢 Tata Motors
📍 Vapi