Job Title: HR Head / GM HR

Location: Pune, Maharashtra, India (On-site)

Industry: BPO / ITeS

Reports To: Center Head / CEO

Job Summary

The Head of HR will lead the entire HR function, driving strategic talent management, employee engagement, and operational excellence. This role oversees hiring and talent acquisition, back-office operations, payroll processing, compliance, performance management, and more to support organizational growth in a fast-paced services setting.

Key Responsibilities

Develop and execute HR strategies aligned with business goals, including workforce planning, succession planning, and diversity initiatives.

- Lead talent acquisition: Oversee recruitment, onboarding, employer branding, and partnerships with agencies to attract top talent.
- Manage back-office HR operations: Handle employee records, benefits administration, policy development, and vendor relationships.
- Supervise payroll and compensation: Ensure accurate, timely payroll processing, salary benchmarking, incentives, and compliance with statutory regulations (e.g., PF, ESI, TDS).
- Drive performance management: Implement appraisal systems, training programs, employee development, and leadership coaching.
- Ensure legal and regulatory compliance: Manage labor laws, audits, grievance handling, and risk mitigation in line with Indian employment statutes.
- Foster employee relations:



Promote a positive culture through engagement surveys, conflict resolution, exit interviews, and wellness programs.
- Oversee HR technology: Implement and optimize HRIS systems for data analytics, reporting, and process automation.
- Budget management: Control HR departmental budgets and contribute to cost optimization.
- Collaborate cross-functionally: Partner with department heads on change management, team building, and organizational restructuring.

Qualifications and Experience

- Bachelor's/Master's degree in HR, Business Administration, or related field; MBA or PGDHRM preferred.
- 12+ years of HR experience, with 5+ years in a leadership role within BPO/ITeS sector.
- Proven track record in talent acquisition, payroll operations, and scaling HR functions in mid-to-large organizations.
- Certifications: SHRM-CP/SCP, PHRi, or equivalent highly desirable.

Required Skills

- Strategic mindset with strong leadership and people management abilities.
- Expertise in Indian labor laws, payroll systems (e.g., greytHR, Zoho Payroll), and HR tech tools.
- Excellent communication, negotiation, and stakeholder management skills.
- Willing to work in Night shifts.
- Analytical prowess for HR metrics (e.g., attrition rates, time-to-hire).
- High integrity, empathy, and adaptability in a dynamic environment.

Work Location: In person

📌 HR Head (BPO / ITeS sector only) (Pune)
🏢 CHRO Consulting
📍 Pune