Job Summary: As a Customer Support Associate, you will be the first point of contact for customers using our EV chargers and Charge Management System (CMS). Your primary responsibility will be to ensure a seamless experience for our customers by resolving issues promptly, providing guidance on using our products, and escalating complex issues to the appropriate teams.

Location: HSR Layout,Bangalore

Key Responsibilities:

- Customer Interaction:

o Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

o Provide accurate information about our chargers and CMS, including troubleshooting steps and usage instructions.

o Guide customers through the process of using our products and services, ensuring they understand all features and functionalities.

- Issue Resolution:

o Diagnose and resolve technical issues related to our EV chargers and CMS, including connectivity problems, software errors, and hardware malfunctions.

o Escalate unresolved issues to the technical support or engineering teams and follow up to ensure resolution.

o Document all interactions and troubleshooting steps in our customer support system.

- Customer Satisfaction:

o Maintain a high level of customer satisfaction by providing empathetic and efficient support.

o Collect and analyze customer feedback to identify recurring issues and areas for improvement.

o Work closely with the product development team to relay customer feedback and suggest enhancements to our products.

- Training and Development:





o Participate in ongoing training sessions to stay updated on product features, company policies, and industry trends.

o Assist in the development of support documentation, FAQs, and user guides to help customers self-resolve common issues.

- Collaboration:

o Collaborate with cross-functional teams, including sales, marketing, and engineering, to ensure a cohesive customer experience.

o Participate in team meetings and contribute to process improvements within the customer support department.

Requirements:

- Education:

o While education is certainly appreciated and respected, Ionage focuses on your core fibre!

- Experience:

o Proven experience in a customer support role, preferably in the technology or automotive industry.

o Familiarity with EV chargers, CMS, or similar tech products is highly desirable.

- Skills:

o Excellent communication skills, both written and verbal.

o Strong problem-solving abilities and technical aptitude.

o Ability to work independently and as part of a team.

o High level of empathy and customer-focused mindset.
o Proficiency in using customer support software and CRM systems.

- Other:

o Flexibility to work in shifts, including weekends and holidays, if required. o Ability to handle high-pressure situations and maintain professionalism.

What We Offer:

- Prospect to work in a fast-growing industry with a focus on sustainability and innovation.
- Professional development and career growth opportunities.
- A collaborative and inclusive work environment.

Work Location: In person

📌 Customer Support Associate (India)
🏢 SAVISHTY
📍 India