- Welcome and greet guests in a polite and qualified manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details and required documents.
- Allocate rooms as per hotel procedures and availability.
- Handle guest queries, requests, and complaints professionally.
- Provide information about hotel facilities, services, and local areas.
- Coordinate with Housekeeping regarding room status and guest requirements.
- Handle guest calls, messages, and requests.
- Maintain accurate guest records in the hotel PMS.
- Prepare guest bills and collect payments as per hotel procedures.
- Maintain proper cash and credit card records.
- Coordinate with other departments to ensure smooth guest service.
- Handle VIP arrivals and special guest requests.
- Complete proper shift handover to the next team member.
- Maintain front desk cleanliness and professional appearance.
- Follow hotel SOPs, safety procedures, and security guidelines.
- Maintain grooming and hygiene standards at all times.
- Assist during emergency situations as per hotel procedures.
- Ensure guest satisfaction throughout their stay.

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Front Office Associate (Marol)
🏢 Aralia Hotels
📍 Marol