Track Lead (Support & Operations) (Noida)

Track Lead (Support & Operations) (Noida)

27 Aug
|
HCLTech
|
Noida

27 Aug

HCLTech

Noida

Noida, Uttar Pradesh
Job Summary

We are seeking an experienced and results-driven Project Manager to lead end-to-end project delivery, ensuring projects are executed within scope, schedule, quality, and budget requirements. The ideal candidate will be responsible for managing stakeholders, driving operational excellence, mitigating risks, and ensuring successful delivery while maintaining high levels of customer satisfaction. Key Responsibilities Project Planning & Execution • Manage the complete project lifecycle from initiation to closure. • Develop project plans, schedules, resource allocation plans, and delivery milestones. • Ensure timely execution and successful delivery of projects within agreed timelines and budgets. • Monitor project progress and proactively address risks, issues, and dependencies. Stakeholder Management • Serve as the primary point of contact for clients, leadership teams, and internal stakeholders. • Facilitate regular governance meetings, status reviews, and executive updates. • Build and maintain strong customer relationships to ensure overall satisfaction. Resource & Team Management • Lead cross-functional teams and ensure effective collaboration. • Plan resource requirements and optimize staffing to meet project objectives. • Mentor team members and support their career development. • Drive accountability and ownership across project teams. Risk & Issue Management • Identify potential project risks and develop mitigation plans. • Escalate critical issues appropriately and ensure timely resolution. • Implement preventive and corrective actions to minimize project impact. Financial & Operational Management • Track project budgets, revenue, costs, and profitability. • Ensure adherence to contractual commitments and SLA requirements. • Drive productivity improvements and operational efficiency initiatives. Quality & Compliance • Ensure compliance with organizational policies, processes, and customer requirements. • Monitor project quality metrics and implement continuous improvement initiatives. • Support audits, governance reviews, and compliance activities. Reporting & Governance • Prepare and present project dashboards, reports, and management summaries. • Provide regular updates on project health, milestones, risks, and performance metrics. • Drive governance forums and executive-level reviews. ________________________________________ Required Qualifications • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field. • PMP, PRINCE2, Agile, Scrum Master, or equivalent certification preferred. • 8+ years of overall experience with 3-5 years of project management experience. Required Skills • Project Planning and Execution • Stakeholder Management • Program & Portfolio Management • Risk and Issue Management • Resource Management • Budget and Financial Management • Customer Relationship Management • Agile and Waterfall Methodologies • MS Project, Jira, Azure DevOps, ServiceNow • Excellent communication and presentation skills Desired Competencies • Strong leadership and decision-making abilities. • Problem-solving and analytical thinking. • Ability to manage multiple projects simultaneously. • Excellent negotiation and conflict resolution skills. • Customer-centric approach with a focus on delivery excellence. • Ability to thrive in a fast-paced and dynamic environment. Key Performance Indicators (KPIs) • On-time project delivery • Budget adherence • Customer satisfaction (CSAT) • SLA compliance • Resource utilization • Risk mitigation effectiveness • Revenue and profitability targets • Team engagement and retention

Key Responsibilities

We are seeking an experienced and results-driven Project Manager to lead end-to-end project delivery, ensuring projects are executed within scope, schedule, quality, and budget requirements. The ideal candidate will be responsible for managing stakeholders, driving operational excellence, mitigating risks, and ensuring successful delivery while maintaining high levels of customer satisfaction. Key Responsibilities Project Planning & Execution • Manage the complete project lifecycle from initiation to closure. • Develop project plans, schedules, resource allocation plans, and delivery milestones. • Ensure timely execution and successful delivery of projects within agreed timelines and budgets. • Monitor project progress and proactively address risks, issues, and dependencies. Stakeholder Management • Serve as the primary point of contact for clients, leadership teams, and internal stakeholders. • Facilitate regular governance meetings, status reviews, and executive updates. • Build and maintain strong customer relationships to ensure overall satisfaction. Resource & Team Management • Lead cross-functional teams and ensure effective collaboration. • Plan resource requirements and optimize staffing to meet project objectives. • Mentor team members and support their professional development. • Drive accountability and ownership across project teams.



Risk & Issue Management • Identify potential project risks and develop mitigation plans. • Escalate critical issues appropriately and ensure timely resolution. • Implement preventive and corrective actions to minimize project impact. Financial & Operational Management • Track project budgets, revenue, costs, and profitability. • Ensure adherence to contractual commitments and SLA requirements. • Drive productivity improvements and operational efficiency initiatives. Quality & Compliance • Ensure compliance with organizational policies, processes, and customer requirements. • Monitor project quality metrics and implement continuous improvement initiatives. • Support audits, governance reviews, and compliance activities. Reporting & Governance • Prepare and present project dashboards, reports, and management summaries. • Provide regular updates on project health, milestones, risks, and performance metrics. • Drive governance forums and executive-level reviews. ________________________________________ Required Qualifications • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field. • PMP, PRINCE2, Agile, Scrum Master, or equivalent certification preferred. • 8+ years of overall experience with 3-5 years of project management experience. Required Skills • Project Planning and Execution • Stakeholder Management • Program & Portfolio Management • Risk and Issue Management • Resource Management • Budget and Financial Management • Customer Relationship Management • Agile and Waterfall Methodologies • MS Project, Jira, Azure DevOps, ServiceNow • Excellent communication and presentation skills Desired Competencies • Strong leadership and decision-making abilities. • Problem-solving and analytical thinking. • Ability to manage multiple projects simultaneously. • Excellent negotiation and conflict resolution skills. • Customer-centric approach with a focus on delivery excellence. • Ability to thrive in a fast-paced and dynamic environment. Key Performance Indicators (KPIs) • On-time project delivery • Budget adherence • Customer satisfaction (CSAT) • SLA compliance • Resource utilization • Risk mitigation effectiveness • Revenue and profitability targets • Team engagement and retention

Skill Requirements

We are seeking an experienced and results-driven Project Manager to lead end-to-end project delivery, ensuring projects are executed within scope, schedule, quality, and budget requirements. The ideal candidate will be responsible for managing stakeholders, driving operational excellence, mitigating risks, and ensuring successful delivery while maintaining high levels of customer satisfaction. Key Responsibilities Project Planning & Execution • Manage the complete project lifecycle from initiation to closure. • Develop project plans, schedules, resource allocation plans, and delivery milestones. • Ensure timely execution and successful delivery of projects within agreed timelines and budgets. • Monitor project progress and proactively address risks, issues, and dependencies. Stakeholder Management • Serve as the primary point of contact for clients, leadership teams, and internal stakeholders. • Facilitate regular governance meetings, status reviews, and executive updates. • Build and maintain strong customer relationships to ensure overall satisfaction. Resource & Team Management • Lead cross-functional teams and ensure effective collaboration. • Plan resource requirements and optimize staffing to meet project objectives. • Mentor team members and support their professional development. • Drive accountability and ownership across project teams. Risk & Issue Management • Identify potential project risks and develop mitigation plans. • Escalate critical issues appropriately and ensure timely resolution. • Implement preventive and corrective actions to minimize project impact. Financial & Operational Management • Track project budgets, revenue, costs, and profitability. • Ensure adherence to contractual commitments and SLA requirements. • Drive productivity improvements and operational efficiency initiatives. Quality & Compliance • Ensure compliance with organizational policies, processes, and customer requirements. • Monitor project quality metrics and implement continuous improvement initiatives. • Support audits, governance reviews, and compliance activities. Reporting & Governance • Prepare and present project dashboards, reports, and management summaries. • Provide regular updates on project health, milestones, risks, and performance metrics. • Drive governance forums and executive-level reviews. ________________________________________ Required Qualifications • Bachelor's degree in Engineering,



Computer Science, Business Administration, or related field. • PMP, PRINCE2, Agile, Scrum Master, or equivalent certification preferred. • 8+ years of overall experience with 3-5 years of project management experience. Required Skills • Project Planning and Execution • Stakeholder Management • Program & Portfolio Management • Risk and Issue Management • Resource Management • Budget and Financial Management • Customer Relationship Management • Agile and Waterfall Methodologies • MS Project, Jira, Azure DevOps, ServiceNow • Excellent communication and presentation skills Desired Competencies • Strong leadership and decision-making abilities. • Problem-solving and analytical thinking. • Ability to manage multiple projects simultaneously. • Excellent negotiation and conflict resolution skills. • Customer-centric approach with a focus on delivery excellence. • Ability to thrive in a fast-paced and dynamic environment. Key Performance Indicators (KPIs) • On-time project delivery • Budget adherence • Customer satisfaction (CSAT) • SLA compliance • Resource utilization • Risk mitigation effectiveness • Revenue and profitability targets • Team engagement and retention

Other Requirements

We are seeking an experienced and results-driven Project Manager to lead end-to-end project delivery, ensuring projects are executed within scope, schedule, quality, and budget requirements. The ideal candidate will be responsible for managing stakeholders, driving operational excellence, mitigating risks, and ensuring successful delivery while maintaining high levels of customer satisfaction. Key Responsibilities Project Planning & Execution • Manage the complete project lifecycle from initiation to closure. • Develop project plans, schedules, resource allocation plans, and delivery milestones. • Ensure timely execution and successful delivery of projects within agreed timelines and budgets. • Monitor project progress and proactively address risks, issues, and dependencies. Stakeholder Management • Serve as the primary point of contact for clients, leadership teams, and internal stakeholders. • Facilitate regular governance meetings, status reviews, and executive updates. • Build and maintain strong customer relationships to ensure overall satisfaction. Resource & Team Management • Lead cross-functional teams and ensure effective collaboration. • Plan resource requirements and optimize staffing to meet project objectives. • Mentor team members and support their professional development. • Drive accountability and ownership across project teams. Risk & Issue Management • Identify potential project risks and develop mitigation plans. • Escalate critical issues appropriately and ensure timely resolution. • Implement preventive and corrective actions to minimize project impact. Financial & Operational Management • Track project budgets, revenue, costs, and profitability. • Ensure adherence to contractual commitments and SLA requirements. • Drive productivity improvements and operational efficiency initiatives. Quality & Compliance • Ensure compliance with organizational policies, processes, and customer requirements. • Monitor project quality metrics and implement continuous improvement initiatives. • Support audits, governance reviews, and compliance activities. Reporting & Governance • Prepare and present project dashboards, reports, and management summaries. • Provide regular updates on project health, milestones, risks, and performance metrics. • Drive governance forums and executive-level reviews. ________________________________________ Required Qualifications • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field. • PMP, PRINCE2, Agile, Scrum Master, or equivalent certification preferred. • 8+ years of overall experience with 3-5 years of project management experience. Required Skills • Project Planning and Execution • Stakeholder Management • Program & Portfolio Management • Risk and Issue Management • Resource Management • Budget and Financial Management • Customer Relationship Management • Agile and Waterfall Methodologies • MS Project, Jira, Azure DevOps, ServiceNow • Excellent communication and presentation skills Desired Competencies • Strong leadership and decision-making abilities. • Problem-solving and analytical thinking. • Ability to manage multiple projects simultaneously. • Excellent negotiation and conflict resolution skills. • Customer-centric approach with a focus on delivery excellence. • Ability to thrive in a quick-paced and dynamic environment. Key Performance Indicators (KPIs) • On-time project delivery • Budget adherence • Customer satisfaction (CSAT) • SLA compliance • Resource utilization • Risk mitigation effectiveness • Revenue and profitability targets • Team engagement and retention

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📌 Track Lead (Support & Operations) (Noida)
🏢 HCLTech
📍 Noida

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