Organizational context:

The IAM Servicing team is part of the Amex enterprise Identity & Access Management service portfolio within the broader IT Security organization. The team is engaged in providing best-in-class Identity & access lifecycle management services to the entire Amex organization.

Role Expectations:

As member of the IAM Servicing team, you will be responsible for:

- Performing Access Reviews Operations and ensuring efficacy of various Access Reviews Controls

- Provisioning of appropriate identity & access as per user request, defined user roles and organizational access policies.

- Analyzing and resolution of user access issues

- Interacting with business units on access control governance processes

- Owning the entire lifecycle of accounts within multiple applications and works with business units to define user roles enterprise-wide.

- Participating with the Information Security team in mitigating access governance risk.

Qualifications:

- 3-5 years experience in Identity & Access Management involving Access Review operations, user access provisioning, administration & Termination/ Emergency termination request handling in a large-scale and complex organization, preferably in BFSI, Retail and Healthcare sectors.

- Deep understanding and command on relational database and building SQL queries for various complex data reporting needs. DBA level proficiency (Preferred).

- Experience with various ID administration processes for identity namespaces (Active Directory & Mainframe-RACF), Operating Systems (Windows, or Unix/Linux) and Databases (Oracle, SQL etc)

- Deep understanding of person & non-person identities & their management in Windows, Unix & Mainframe platforms.

- Experience in Shell scripting (Powershell/Korn/Bash) (Preferred)

- Hands-on experience on at least one Robotic Process Automation (RPA) solution (Blue Prism, UI Path etc)

- Experience in AI tools like ChatGPT, Co-Pilot, Claude, etc., for implementing process improvements (Preferred).





- Deep understanding of Identity Lifecycle Management and role-based access management and hands-on experience in administrating user access via LCM solutions like SailPoint IIQ.

- Hands-on experience in service request & incident management using ITSM tools like ServiceNow

- High level understanding of IAM audit, access reviews, Segregation of Duties (SoD) and privileged access administration

- Knowledge of IAM policies and specific standards on all key technology platforms

- Experience with gathering functional requirements, deployment of information security tools, and data analysis

- Flexible to work on shift and weekend on-call support

- Strong problem solving skills and the ability to identify and recommend alternatives

- Ability to work with complex details

- Excellent communication skills and ability to positively interact with global teams

- Excellent work item follow-up skills with attention to quality & details

- Shows personal determination and resilience; is optimistic in changing circumstances

- Continually seeks and learns from feedback

- Is clear when explaining ideas and concepts to others - communication is structured, compelling, and impactful, and creates a credible impression

- Involves the right people to ensure the best decisions are made in a timely manner

- Challenges the status quo and questions current approaches where appropriate

- Takes the initiative to create clarity when changing circumstances cause ambiguity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors,



and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability perks (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Senior Associate-CyberOps & Assurance (India)
🏢 American Express
📍 India