Chennai, Tamil Nadu
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
Key Responsibilities
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.
Skill Requirements
Basic understanding of Finance and Accounting concepts
Knowledge of Accounts Receivable processes
Basic understanding of OTC lifecycle
Customer service orientation
Quick learners on applications