- Track customer outstanding balances and aging reports.
- Make regular calls and send emails to customers for payment follow-ups.
- Coordinate with customers to resolve billing and payment-related queries.
- Negotiate payment commitments and ensure timely collections.
- Reconcile customer accounts and resolve discrepancies.
- Record and allocate customer receipts in ERP/accounting software.
- Prepare collection reports, aging analysis, and MIS reports.
- Coordinate with Sales, Operations, and Finance teams for dispute resolution.
- Support month-end closing and audit requirements.