Bhagirath Kia is looking for a Customer Relationship Executive (CRE) for our Kia Car Workshop. The candidate will be responsible for maintaining strong customer relationships, handling service-related queries and complaints, making service reminder and follow-up calls, collecting customer feedback, and ensuring a high level of customer satisfaction.

The ideal candidate should have excellent communication and customer-handling skills, a positive attitude, and the ability to coordinate effectively with the Service Advisors and Workshop team.

Key Responsibilities

- Handle customer calls, queries, feedback, and service-related concerns professionally.
- Make service reminder calls to customers for periodic maintenance and upcoming services.
- Follow up with customers after vehicle servicing to check their satisfaction and experience.
- Collect customer feedback and identify areas requiring improvement.
- Handle customer complaints and coordinate with Service Advisors/Workshop teams for timely resolution.
- Maintain regular follow-up with customers regarding service appointments, vehicle pickup/drop and pending concerns.
- Update customer details, service history, complaints, follow-ups, and feedback accurately in the CRM/DMS.
- Inform customers about service campaigns, offers, maintenance packages, AMC, and other dealership initiatives.
- Support customer retention activities and encourage repeat service visits.
- Coordinate with the Service, Parts and Workshop teams to ensure a smooth customer experience.
- Escalate critical customer complaints to the concerned senior/manager and follow up until resolution.




- Maintain daily records of calls, appointments, complaints, feedback, and follow-ups.
- Participate in customer engagement activities, service camps, and promotional campaigns.
- Achieve assigned calling, follow-up, customer satisfaction, and service retention targets.
- Ensure qualified communication and maintain a positive image of Bhagirath Kia at all times.

Candidate Profile

- Qualification: Graduate preferred; 12th pass candidates with relevant experience may also apply.
- Experience: 1–3 years in automobile dealership, car workshop, customer care, CRM, telecalling, or service-related profile preferred.
- Freshers with excellent communication and customer-handling skills may also be considered.
- Good verbal and written communication skills.
- Good convincing and interpersonal skills.
- Basic knowledge of automobiles and vehicle servicing will be an advantage.
- Basic knowledge of MS Office and CRM/DMS software.
- Ability to handle customer complaints patiently and professionally.
- Target-oriented and customer-focused approach.

Key Skills

Customer Relationship Management | Customer Handling | Service Follow-up | Telecalling | Complaint Handling | Customer Satisfaction | CRM/DMS | Service Reminder Calls | Communication Skills | Automobile Knowledge

Why Join Bhagirath Kia?

- Opportunity to work with a reputed Kia dealership.
- Professional and customer-focused work environment.
- Career growth opportunities in the automobile industry.
- Performance-based learning and development.

Pay: ₹11,000.00 - ₹16,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Executive (CRE) (India)
🏢 Bhagirath Motocorp(Bhagirath Kia
📍 India