We are currently hiring for The Service Manager who will be responsible for managing the overall service department operations, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, technician efficiency, revenue growth and compliance with dealership and manufacturer standards. The role requires strong leadership, technical knowledge, customer-handling skills and effective coordination with the Sales, Parts, Accounts and CRM teams.
Key Responsibilities
1. Service Department Management
2. Customer Service & Satisfaction
3. Workshop Operations
4. Technician & Staff Management
5. Service Revenue & Business Growth
6. Job Card & Process Control
7. Warranty & Technical Coordination
8. Spare Parts Coordination
9. Quality Control
10. CRM & Customer Retention
11. Reports & MIS
Required Skills
- Strong leadership and team-management skills.
- Good technical knowledge of two-wheelers.
- Excellent customer-handling and communication skills.
- Strong problem-solving and decision-making abilities.
- Good knowledge of workshop operations.
- Knowledge of DMS and service management systems.
- Good understanding of MS Excel and MIS reporting.
- Ability to achieve business and operational targets.
- Strong coordination skills with Sales, Parts, Accounts and CRM teams.
Qualification
Diploma / ITI / Any Graduate
Candidates with Automobile Engineering / Mechanical Engineering / Automobile Diploma qualifications will be preferred.
Experience
3–7 years of relevant experience in a two-wheeler or automobile service workshop, preferably with experience in a supervisory or managerial role.
Key Performance Indicators (KPI)
- Monthly service revenue achievement.
- Workshop vehicle inflow.
- Customer satisfaction score.
- Service retention percentage.
- Technician productivity and efficiency.
- Workshop turnaround time.
- Repeat repair / rework percentage.
- Customer complaint resolution time.
- Parts and labour revenue.
- Job card accuracy and closure.
- Warranty claim accuracy and timely submission.
- Service department profitability.
Preferred Candidate Profile
The ideal candidate should be technically robust, customer-focused, target-oriented and capable of leading a service team effectively. The candidate should have the ability to manage workshop operations, resolve technical and customer issues, improve service quality and drive service business growth.