We are looking for a Client Relationship Manager who will be responsible for building and maintaining strong relationships with clients, understanding their travel requirements, coordinating with internal teams, and ensuring a smooth customer experience from enquiry to post-trip follow-up.
The ideal candidate should have solid communication and relationship-management skills, along with a good understanding of the travel industry, destinations, itinerary planning, and sales.
Key Responsibilities
- Handle client enquiries through calls, WhatsApp, email, and other communication channels.
- Understand clients' travel requirements, preferences, budget, and expectations.
- Build and maintain long-term relationships with existing and prospective clients.
- Coordinate with the sales and operations teams to ensure smooth execution of bookings.
- Assist in preparing and explaining customized travel itineraries to clients.
- Follow up with clients regularly and convert enquiries into confirmed bookings.
- Provide timely updates regarding hotels, flights, transfers, sightseeing, visas, and other travel services.
- Handle client concerns and resolve issues professionally and efficiently.
- Maintain accurate client information and follow-up details in the CRM.
- Conduct post-trip follow-ups to collect feedback and encourage repeat business/referrals.
- Maintain professional communication and ensure a high level of customer satisfaction.
Required Skills
- Excellent verbal and written communication skills.
- Strong client-handling and relationship-management skills.
- Good knowledge of domestic/international travel destinations.
- Basic understanding of itinerary creation and travel planning.
- Sales-oriented approach with strong negotiation and follow-up skills.
- Ability to handle multiple clients and enquiries simultaneously.
- Good knowledge of MS Office/Google Sheets and CRM tools.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment