Chennai, Tamil Nadu
Job Summary

Job Description
Name of the role: Manager
Purpose of the role: Lead the Operations team, driving operational excellence, workforce planning,
performance management, and stakeholder engagement to ensure scalable, high-quality, and
timely execution of activities. Accountable for team productivity, service delivery, risk management,
and continuous process improvement.
Language: English
Work Location: India

Key Responsibilities

Scope of work:

- Establish team goals, KPIs, and operating metrics to ensure delivery against business

objectives

- Manage the team’s day-to-day activities and performance, including:

o Validation and tracking of distributor data
o End-to-end visibility of onboarding progress
o Proactive identification and mitigation of onboarding risks
o Coordinating operational support for Operations and Account Managers

- Ensure team readiness by providing access to required tools and systems
- Work closely with project managers to understand project requirements and timelines
- Optimize resource allocation to maximize team efficiency and throughput
- Guide issue resolution and ensure timely escalations to support team execution
- Respond quickly to changes in resource availability or project demand
- Maintain clear stakeholder communication on resource status and project progress
- Ensure team compliance with internal policies (e.g., mandatory training, timecards)
- Develop team capabilities through coaching, mentoring, career development, and

succession planning

- Provide regular operational reporting, performance insights,



and recommendations to

leadership

Must Have:

- Bachelor’s degree completed or in progress
- 2+ years of experience leading and managing teams
- Strong ability to set priorities, plan, and coordinate work
- Strong attention to detail, with a focus on accurate, high-quality deliverables
- Clear and skilled communication (written & verbal)
- Experience working in cross-functional and global environments
- Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Skill Requirements

Good to have:

- Experience with SAP S/4HANA or Salesforce
- Networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

- Background in Order Management, Supply Chain, or Service Delivery
- Knowledge of Master Data Management (MDM)
- Familiarity with Juniper and HPE networking platforms and solutions
- Experience supporting onboarding or enablement programs

Other Requirements

Behavioral competencies:

- Demonstrated leadership through customer focus, cross-functional collaboration,

decision-making, strategic execution, and operational performance management

- Strong emotional intelligence and a win-win mindset
- Proactive problem identification and escalation
- Ability to operate in fast-paced environments
- Strong collaboration across geographies and cultures

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📌 Project Manager (DPO) (India)
🏢 HCLTech
📍 India