- SAP CS / SAP Customer Service
- Experience:7-14 years.
- Budget:25 LPA
- Remote
- Fulltime
- Shift: IST

Key Responsibilities:

Solution Architecture & Delivery

Blueprint & Design: Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end "To-Be" solutions.

Hands-on Configuration: Perform and oversee advanced configuration and SAP CS (service contracts, service orders, repair processing, warranties).

Integration Management: Ensure seamless integration of CS modules with other SAP modules (MM, FICO, PP) and external third-party systems via EDI/ALE/IDocs.

S/4HANA Transformation: Drive the roadmap, impact analysis, and execution of moving from legacy SAP ECC environments to SAP S/4HANA (including Business Partner conversion and Settlement Management).

Team Leadership & Governance

Technical Mentorship: Lead, mentor, and review the deliverables of junior and mid-level functional consultants.

Quality Assurance: Define blueprinting standards, review functional specifications (FSDs), and establish robust testing strategies (Unit, Integration, and UAT).

Change Management: Act as a trusted advisor to business leaders, managing expectations and steering steering-committee alignments on critical process changes.

Required Experience & Qualifications

Professional Experience

Total Experience: 8+ years of experience in SAP functional consulting.

Core Expertise:



Minimum of 2–3 full lifecycle implementations and multiple rollout/support projects explicitly focusing on both SAP SD and SAP CS.

Lead Experience: At least 3+ years in a lead or architect capacity managing small-to-mid-sized functional teams.

Technical & Functional Skill Set:

SAP CS (Customer Service): Service Contracts, In-house Repair Processing, Field Service Management, Warranty Tracking, Service Notifications/Orders, and Dipositioning.

Technical/Cross-Module: Solid understanding of IDocs, EDI mapping, and debugging skills. Experience with S/4HANA, Fiori apps, and SAP Service Cloud/BRIM is highly preferred.

Education & Certifications

Bachelor’s or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

SAP Certification in SD or S/4HANA Sales is a strong advantage.

Key Behavioral Competencies

Strategic Problem Solving: Ability to dissect complex legacy business problems and translate them into standardized SAP best practices.

Communication & Stakeholder Management: Exceptional communication skills to articulate technical complexities to non-technical business leaders and executives.

Adaptability: Comfort working in fast-paced environments with cross-geographical teams (e.g., onshore/offshore delivery models).

Pay: ₹2,000,000.00 - ₹2,500,000.00 per year

Experience:

- SAP CS: 7 years (Preferred)
- SAP SD: 7 years (Preferred)

Work Location: Remote

📌 SAP CS / SAP Customer Service (India)
🏢 MindTrilogy IT Solutions
📍 India