Team Leader – Seller Support

Location: Pune

Position: Team Leader – Seller Support

Salary: Up to ₹7.5 LPA

Working Days: 5 Days a Week

Job Summary

We are looking for an experienced Team Leader – Seller Support to manage and lead a team handling E-commerce Seller Support operations.

Mandatory Requirements

- Seller Support / E-commerce experience is compulsory.

- International BPO experience is mandatory.

- Minimum 2+ years of Team Leader experience preferred.

- Solid experience in E-commerce Seller Support.

- Excellent English communication skills.

- Strong knowledge of SLA, KPI, Quality, Productivity & CSAT.

- Experience in team handling, escalations, coaching, and performance management.

Key Responsibilities

- Lead and manage a team of Seller Support Associates.





- Monitor team performance against KPIs, SLAs and quality targets.

- Handle seller escalations and complex issues.

- Conduct coaching and performance improvement sessions.

- Ensure adherence to client SOPs and process guidelines.

- Coordinate with Quality, Training, and Operations teams.

- Drive productivity and continuous improvement.

Key Skills: Seller Support | E-commerce | International BPO | Team Handling | KPI | SLA | Quality | CSAT | Escalation Management

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Team Lead (India)
🏢 Closing Circle
📍 India