Job description:

Software Asset Management

Location- PAN India

Job Title
Tools Engineer L2 – Software Asset Management (Managed Services, 5+ Years Experience)

Experience

- Total experience: 5+ years in IT operations / tooling / asset management
- Relevant experience: 3–5+ years working with Software Asset Management (SAM) tools and processes (e.g., Flexera, ServiceNow SAM Pro, Snow, Lansweeper, SCCM/Intune, etc.)
- Hands-on experience in a managed services / AMS model with SLAs, ITSM processes, and multi-customer / multi-business environments

Role Summary

The Tools Engineer L3 – Software Asset Management is the senior technical owner for the SAM tooling landscape within a managed services environment. This role is responsible for designing, configuring, and operating SAM tools; integrating them with discovery, CMDB, procurement, and ITSM systems; and acting as the L3 escalation point for complex issues and enhancements.

The engineer ensures that SAM tools reliably support license compliance, optimization, and governance; drives automation and data quality improvements; and collaborates closely with SAM, procurement, security, and operations teams.

Key Responsibilities

1. Tool Ownership & Architecture

- Act as L3 technical owner for the SAM toolset (primary SAM platform plus supporting discovery/inventory tools).
- Define and maintain tool architecture, integrations, and data flows (discovery → inventory → normalization → license position).
- Design and implement configurations, customizations, and upgrades in line with best practices and governance standards.

2. Operations, Support & Incident Management

- Provide L3 support for incidents, problems, and service requests related to SAM tools,



including complex configuration or data issues.
- Perform root cause analysis and implement permanent fixes for recurring tool issues and data inconsistencies.
- Support on-call/major incident processes when SAM tools impact critical compliance/operational activities.

3. Data Quality, Normalization & License Positioning

- Implement and refine discovery and normalization rules to improve software recognition and catalog accuracy.
- Work with SAM analysts to ensure accurate license consumption and compliance reporting (effective license position).
- Develop and maintain data quality dashboards and correction routines (e.g., duplicate assets, unmapped software, stale devices).

4. Integration & Automation

- Design and maintain integrations between SAM tools and:
- CMDB/asset repositories
- Endpoint management (SCCM/Intune, etc.)
- Procurement/ERP systems
- ITSM platforms (ServiceNow, Remedy, etc.)

- Build and maintain automation scripts and workflows for routine operations (data imports/exports, reconciliations, notifications, clean-up).

5. Governance, Compliance & Optimization Support

- Support SAM / Licensing teams by providing reliable tooling, data, and technical insights for audits and true-ups.
- Implement policies and guardrails in the tools to support license governance (blacklists/whitelists, restrictions, reclamation workflows).




- Contribute to license optimization initiatives by enabling accurate reporting and scenario analysis through the tools.

6. Documentation, Standards & Continuous Improvement

- Develop and maintain technical documentation, runbooks, and configuration baselines for the SAM toolset.
- Define standards and best practices for SAM tool usage, configuration, and integration.
- Identify and drive continuous improvement opportunities (new features, performance tuning, automation, reporting enhancements).

Required Skills & Competencies

- Solid hands-on experience with at least one enterprise SAM platform (e.g., Flexera, ServiceNow SAM Pro, Snow, or equivalent).
- Good understanding of software licensing models (per device, per user, server/CAL, core-based, subscription/SaaS) and their impact on data and tooling.
- Experience with discovery / inventory tools and CMDB concepts.
- Proficiency with SQL and/or scripting (e.g., PowerShell, Python) for data analysis, automation, and troubleshooting.
- Experience with system integrations (APIs, web services, scheduled imports/exports) between SAM tools and other IT systems.
- Familiarity with ITSM/ITIL processes (Incident, Problem, Change, Request) in a managed services context.
- Strong analytical, troubleshooting, and documentation skills.
- Good communication and stakeholder management skills; able to work with SAM analysts, procurement, security, and operations teams.

Good-to-Have

- Exposure to cloud/SaaS license management (M365, Azure, AWS, Salesforce, etc.) within SAM tools.
- Experience with reporting/BI tools (Power BI, Tableau, etc.) for advanced SAM analytics.
- Certifications in ITIL, SAM (e.g., CSAM), or specific SAM tools/platforms.

📌 Software Asset Management (Panna)
🏢 Wipro
📍 Panna