Role: Technical Support Specialist
Experience: 2 to 5 Years
Industry: IT Services & Consulting
Employment Type: Full-Time, Permanent
Education: B.Tech or B.E. in Computer Science / Information Technology / Electronic & Computer Engineering
Location: Andheri (West), Mumbai
Working Days: 6 Days, i.e., Monday to Friday (WFO) and Saturday (WFH)

Role Overview:

We are seeking a skilled and customer-focused Technical Engineer to deliver post-sales support, solution implementation, and ongoing technical guidance to enterprise clients. This role requires strong technical expertise, hands-on deployment capabilities, and a commitment to ensuring customer success throughout the solution lifecycle.

The ideal candidate will act as a trusted technical advisor, managing implementations, resolving complex issues, and collaborating with internal teams to ensure seamless solution adoption and long-term value realization.

Key Responsibilities:

Implementation & Deployment

- Install, configure, and integrate cybersecurity solutions across on-premises, cloud, and hybrid environments.
- Execute solution rollouts, migrations, and upgrades with minimal business disruption.
- Prepare and maintain technical documentation, configuration guides, and runbooks.

Support & Troubleshooting

- Provide timely resolution of customer issues, incidents, and escalations.
- Diagnose and troubleshoot complex technical problems in collaboration with product and engineering teams.
- Manage support tickets, conduct root cause analysis, and implement preventive measures.

Customer Engagement

- Act as the primary technical point of contact for assigned enterprise accounts.
- Deliver technical training sessions, workshops,



and knowledge transfer to customer teams.
- Advise customers on best practices and optimize solution performance and usage.

Collaboration & Continuous Improvement

- Work closely with pre-sales teams to ensure a smooth transition from solution design to implementation.
- Provide product feedback and recommend enhancements based on customer interactions.
- Stay updated with evolving technologies, integrations, and cybersecurity best practices.

Preferred Candidate Profile:

Domain Expertise:

- Public Key Infrastructure (PKI) & Certificate Lifecycle Management (CLM)
- Cryptography & Encryption Technologies (data-in-transit, data-at-rest, key management, digital signatures)
- Identity & Access Management (IAM): authentication, authorization, SSO, MFA, privileged access
- Application & Software Security: secure code signing, Descopes, API security, runtime protection
- Data Protection & Secure File Transfer: data classification, compliance-driven security solutions
- Cloud & Hybrid Security: multi-cloud deployments and integrations
- Automation & Orchestration: lifecycle automation and security workflows
- Threat Mitigation & Resilience defense-in-depth, SSL/TLS, runtime protection

Key Skills & Competencies:

- Strong problem-solving and analytical skills
- Valuable Communication Skills
- Excellent customer communication and stakeholder management
- Hands-on experience with security solution deployment and troubleshooting
- Ability to work independently and in cross-functional teams
- Strong documentation and presentation skills.

Pay: ₹420,000.00 - ₹1,000,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Technical Support Specialist (India)
🏢 Adweb Technology
📍 India