This role in summaryTo Ensure Quality Of Operations Provided By Service Partners Of A Key partnersResponsibilities:Supervision of Service Partner OperationsEnsure quality of customer service provided by service partnersRegularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partnerAssist service partners in educating service engineers about the right attitude for handling customer interactionsValidate replacement calls and initiate the process from service end o Assist service partners in stock management for spare partsDefect Management and TradeMaintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floorProvide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costsTraining of Service EngineersProvide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new productsSales and revenueCoordinate with Branch Service Manager and Service Team for targets and product modificationsExternal Meeting up with Service Partners to ensure productive customer service

📌 Area Service Manager (Karnataka)
🏢 Whirlpool India
📍 Karnataka