Role : Contact Center Representative (Voice & Insurance domain)Required Qualification : Any DegreeRequired Experience : 1-4 yearsShift timings : Flexibility with Shift timingsLocation : HyderabadRoleAnswers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.Delivers what is promised in line with customer expectationsOffers value added products and services based on customer needs analysis and ensures customer understanding of those productsProvides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communicationsGenerating customer loyalty through strong knowledge of key products and servicesOwns and resolves issues and understands how and when to escalateActs as a role model for our Group Values and Behaviors,
supporting colleagues and customers to deliver superior customer service through these valuesValues diversity amongst teamAccountability and ResponsibilitiesSound understanding of quality and customer satisfaction measures deployed in Contact Centre environmentExcellent email writing and verbal communication skills.Positive prioritizing, planning and organizing skills.Adaptable and flexible to change.Domain Knowledge required.Excellent communication skills and is polite and friendly at all timesDisplays patience and empathyWants to do a good job,is concerned about getting it right for the customer and checks everything is in orderAbility to work in a high-volume, fast paced environment is requiredHow to Apply:? Send your updated resume to: [email protected] or WhatsApp to (phone hidden).Please include the following in your email/WhatsApp:Full NameContact NumberTotal ExperienceRelevant ExperienceCurrent CTCExpected CTCNotice Period