Job Overview Provide 24×5 Training Administration support to global clients across EMEA, NAM, and APAC regions. Handle customer queries via email, resolve training administration issues, manage training schedules, and document cases by generating system tickets. Perform training management activities on Learning Management Systems and prepare daily/weekly reports using Microsoft Excel. Both cab facilities are provided with no deductions, subject to the hiring zone.

Roles and Responsibilities

The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region.

Assist the customers with the Training Administration issue/E-mail

Provide the customer with resolutions / Training scheduling options

Gather Additional Information About Reported Issue

Perform detailed case analysis and document the case in the system and generate ticket

Generate daily / weekly reports for the customer on Microsoft Excel

Perform Training Management activities on the Learning Management Systems.

📌 ASSOCIATE TRAINING COORDINATOR-I (Gurugram)
🏢 NIIT SmartServe
📍 Gurugram