We are looking for a skilled Service Desk Engineer to join our team in India. The ideal candidate will be responsible for providing first-level technical support to our users and ensuring that all IT incidents and requests are addressed promptly.
Responsibilities
- Provide first-line support for IT service requests and incidents.
- Troubleshoot hardware and software issues for end users.
- Manage and resolve tickets in the service desk system.
- Assist in maintaining IT inventory and asset management.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Create and update technical documentation and knowledge base articles.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2-5 years of experience in a Service Desk or technical support role.
- Robust knowledge of operating systems (Windows, macOS, Linux) and applications.
- Familiarity with ITIL framework and service management best practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using ticketing systems and remote support tools.