About Faym

Faym is leading the charge in content commerce in India through its growing network of creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell products from partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV, Faym is redefining creator-led commerce in India.

Role Overview

We're looking for a proactive and experienced Account Manager to manage a portfolio of client accounts — including e-commerce platforms, D2C businesses, and brand partnerships — end-to-end. The role covers everything from client communication and campaign planning to creator coordination, execution, and performance reporting. You'll work closely with senior team members and cross-functional teams to ensure smooth delivery, strong client relationships, and account growth.

This role suits someone who wants to build ownership of accounts and grow into a more strategic role over time.

Key Responsibilities

Account & Client Servicing

- Manage day-to-day communication with clients and ensure timely follow-ups on campaign requirements.
- Act as the primary point of contact for client queries and coordination.
- Build a strong working understanding of each client's business, objectives, and requirements.
- Maintain consistent, professional communication and provide regular updates to ensure a positive client experience.

Campaign & Delivery Execution

- Translate client briefs into campaign plans, timelines, and requirements.
- Take end-to-end ownership of influencer campaigns, ensuring smooth execution within agreed timelines.
- Coordinate with creators and build strong relationships to ensure timely, quality deliverables.
- Manage content approvals, revisions, and go-live tracking across campaigns.
- Coordinate with internal teams — Partnerships, Creator Ops, Campaigns, Finance, and Analytics — for smooth delivery.
- Track campaign progress, proactively flag issues or delays,



and take corrective action where needed.
- Identify opportunities to scale campaigns and improve performance.

Reporting & Analysis

- Track revenue, GMV, campaign performance, and other key metrics.
- Conduct post-campaign performance evaluations and prepare reports for clients and internal stakeholders.
- Support weekly/monthly reporting and reviews.
- Identify trends or gaps in campaign performance and suggest improvements.

Coordination & Documentation

- Maintain trackers, action items, and follow-ups for assigned accounts.
- Coordinate across internal teams to resolve day-to-day issues.
- Proactively identify and resolve campaign-related issues to minimize impact on timelines.
- Escalate risks or client concerns to senior team members when needed.

Candidate Profile

- 1–3 years of experience in account management, client servicing, customer success, or a related field.
- Experience with influencers, influencer marketing, or affiliate marketing is required.
- Basic to strong understanding of e-commerce, D2C, or digital marketing.
- Strong written and verbal communication skills.
- Detail-oriented with strong organizational and follow-through skills.
- Comfortable working with data, spreadsheets, and reporting.
- Ability to manage multiple campaigns, tasks, and stakeholders in a fast-paced environment.
- Eagerness to learn, take initiative, and grow within the organization.

Preferred Background

- E-commerce, marketplace, or quick-commerce businesses
- Creator economy, affiliate commerce, or digital marketing companies
- Client servicing or coordination roles in startups or agencies
- What Success Looks Like (First 6 Months)
- Independently handles routine client communication and coordination.
- Executes campaigns end-to-end with minimal supervision.
- Maintains accurate trackers, reports, and documentation.
- Builds a solid understanding of client accounts and internal processes.
- Takes increasing ownership of accounts, moving toward independent account handling.

📌 Brand Account Manager (Gurugram)
🏢 Faym
📍 Gurugram