Location: Mumbai (in office) · Experience: 2–5 years · Qualification: Graduate (any stream); MBA not required

About Resollect

Resollect is a fast-growing B2B SaaS and execution platform for banks, NBFCs, HFCs, and ARCs, powering legal recovery and collections across India — lakhs of legal notices, court filings, newspaper publications, and field actions executed through our vendor and partner network.

The Role

You will own on-ground execution of our legal recovery operations — notice printing and dispatch, newspaper publications, courier and postal coordination — by managing a network of vendors and ensuring every task is completed on time, tracked, and reported. You are the person who gets it done and always knows the exact status of everything.

Responsibilities

Notice Dispatch Operations

- Own the end-to-end notice pipeline: print, sign, dispatch — coordinating printers, franking/postal vendors (India Post, Speed Post, couriers), and internal teams
- Track every batch from generation to proof of delivery; chase PODs, manage RTO/undelivered cases, and maintain dispatch-level records
- Ensure client SLAs and statutory timelines are never missed

Newspaper Publication Management

- Coordinate publication of possession/auction/statutory notices across newspapers and jurisdictions — obtain quotes, book slots, verify published copies, collect e-paper clippings and bills
- Build and maintain a rate-card and vendor base of publication agencies across states

Vendor Management

- Onboard, negotiate with, and manage printing, dispatch, publication,



and allied vendors
- Track vendor performance (TAT, error rates, cost); resolve escalations and replace underperformers
- Verify vendor invoices against actual deliverables before payout approval

MIS & Reporting

- Own operational MIS end-to-end: batch-wise trackers, POD status, publication logs, TAT dashboards, exception reports
- Publish daily/weekly status reports to clients and internal leadership
- Maintain audit-ready records (dispatch proofs, PODs, published copies) for every client mandate

Process Improvement

- Build SOPs and checklists for every workflow; identify bottlenecks and cost-saving opportunities
- Work with the product team to move manual trackers into our platform

What we're looking for

- 2–5 years in operations, vendor management, or back-office execution — logistics, courier/mailroom operations, BFSI ops, legal process, or print/publication industries are all relevant
- Ruthless follow-up ability — you close loops without being reminded
- Strong Excel/Google Sheets skills; comfortable maintaining and presenting MIS
- Organized and detail-obsessed under high volumes and hard deadlines
- Hindi + English required; Marathi and other regional languages a plus (vendor coordination across states)

Why join

- Own a core execution function at a fast-scaling legal-tech company serving leading lenders
- Direct visibility to the founding team; your MIS is what leadership and clients run on
- Grow into leading a multi-city operations team as volumes scale

📌 Operations Associate (Mumbai)
🏢 Resollect
📍 Mumbai