We are looking for an experienced and result-oriented General Manager to oversee overall business operations, team performance, customer relationships, and business growth. The GM will be responsible for ensuring smooth day-to-day operations while achieving organizational targets and maintaining quality and compliance standards.

Key Responsibilities

- Oversee and manage the overall operations of the branch/business.

- Develop and implement business strategies to achieve revenue and growth targets.

- Monitor daily operations, productivity, and performance of different departments.

- Lead, motivate, and manage employees and ensure effective team coordination.

- Set performance targets and conduct regular performance reviews.

- Develop and maintain strong relationships with customers and key business partners.

- Monitor sales, revenue, expenses, and operational costs.

- Ensure compliance with company policies, quality standards, and applicable regulations.

- Identify operational issues and implement effective solutions.

- Coordinate with HR, Finance, Operations, Sales, and other departments.

- Prepare and review operational and business performance reports.

- Support recruitment, training, and development of key employees.





- Handle escalated customer complaints and resolve operational issues.

- Identify opportunities for business expansion and process improvement.

- Report business performance and key developments to senior management.

Eligibility & Skills

Management, or a related field; MBA preferred.

- Proven experience in a managerial or leadership role.

- Strong leadership, decision-making, and problem-solving skills.

- Good knowledge of business operations and financial management.

- Strong communication and negotiation skills.

- Ability to manage multiple teams and responsibilities.

- Target-oriented with strong business acumen.

- Good analytical and reporting skills.

- Proficiency in MS Office/Excel and business management systems.

- Experience in the gold, jewellery, hallmarking, assaying, laboratory, or related industry will be an added advantage.

Key Performance Areas

- Revenue and business growth

- Operational efficiency

- Team productivity and performance

- Customer satisfaction

- Cost control

- Quality and compliance

- Employee retention and development

Pay: From ₹60,000.00 per month

Perks:

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 General Manager - Operations (India)
🏢 Quality Assay Hallmarking Centre
📍 India