We are looking for a Guest Relations Executive (GRE) to create a warm, personalized, and memorable experience for guests at our premium Turkish fine-dining restaurant. The role will be the first point of contact for guests and will ensure smooth coordination throughout their dining experience.
Key Responsibilities
- Welcome and warmly greet guests upon arrival.
- Manage reservations, table allocation, and guest seating efficiently.
- Understand guest preferences and provide personalized service.
- Escort guests to their tables and introduce them to the restaurant experience.
- Maintain strong knowledge of the menu, Turkish cuisine, and restaurant offerings.
- Coordinate with the service, kitchen, and management teams to ensure smooth guest experiences.
- Handle guest queries, feedback, and special requests professionally.
- Follow up with guests during and after their dining experience to ensure satisfaction.
- Maintain guest records and build strong relationships with regular guests.
- Assist in managing special occasions, VIP guests, and private dining requirements.
- Support the team in maintaining the restaurant's premium ambience and service standards.
- Encourage guest feedback and communicate insights to the management team.
Requirements
- Previous experience in Guest Relations, Front Office, Host/Hostess, or Fine-Dining Restaurant preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a warm and confident approach.
- Strong guest-handling and problem-solving skills.
- Good knowledge of fine-dining service and hospitality etiquette.
- Well-groomed with a qualified appearance.
- Ability to manage multiple guests and situations calmly.
- Passion for delivering exceptional hospitality.
Key Skills
Guest Relations | Fine Dining | Communication | Reservation Management | Guest Experience | Hospitality | Problem Solving | Upselling | Grooming | Team Coordination