We are hiring experienced Technical Support professionals for L2 and L3 level positions in Pune.
Open Positions
L2 – Senior Specialist
- Minimum 1+ year of experience in Technical Support
- Salary: Up to ₹5.5 LPA CTC
L3 – Process Specialist
- Minimum 2+ years of experience in Technical Support
- Salary: Up to ₹7 LPA CTC
Key Skills & Responsibilities
- Troubleshoot and resolve technical issues efficiently.
- Experience working with ServiceNow and other ticketing tools.
- Create, update, track, and close support tickets.
- Diagnose issues and provide appropriate technical resolutions.
- Escalate complex issues when required.
- Maintain accurate documentation of customer issues and resolutions.
- Meet quality, productivity, and resolution targets.
Candidate Requirements
- Relevant experience in Technical Support.
- Hands-on experience in Troubleshooting.
- Knowledge or experience with ServiceNow and ticketing tools.
- Good verbal and written communication skills.
- Comfortable working in a quick-paced support environment.
- Flexible to work in 24/7 rotational shifts.
Joining Requirement
Immediate joiners preferred
or
Candidates with only 10–15 days of notice period remaining can apply.
Work Schedule & Benefits
- 5 Days Working
- 2 Rotational Week Offs
- 24/7 Rotational Shifts
- 2-Way Cab Facility available within a 20–24 km radius
Location: Pune
Pay: Up to ₹700,000.00 per year
Work Location: In person
📌 Technical support - Voice specialist (India)
🏢 Accentrix Solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.