E&M; SOLAR – TELECALLER

Department: Sales & Marketing
Position: Telecaller / Telesales Executive
Employment Type: Full-Time
Location: Jabalpur
Industry: Solar Energy / Renewable Energy

1. Job Purpose

The Telecaller will be responsible for generating and managing customer leads for E&M; Solar's residential, commercial, and rooftop solar solutions through telephone communication. The role involves identifying potential customers, explaining solar solutions, conducting regular follow-ups, and generating qualified leads and appointments for the sales team.

2. Key Responsibilities

- Make outbound calls to prospective customers and generate solar leads.
- Explain E&M; Solar's rooftop solar systems, solar panels, inverters, and related solutions.
- Understand customers' requirements, electricity consumption, and solar installation needs.
- Explain the basic benefits of switching to solar, including electricity savings and long-term advantages.
- Generate qualified leads and forward them to the sales/field team.
- Schedule site visits and customer meetings for the sales team.
- Follow up with prospective customers regularly.
- Maintain accurate records of calls, leads, follow-ups, and customer responses.
- Handle basic customer queries professionally and escalate technical queries to the concerned team.
- Reconnect with old, pending, and inactive leads to generate new opportunities.
- Coordinate with sales executives for lead status and conversion updates.
- Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
- Maintain professional communication and a positive relationship with customers.
- Participate in sales campaigns, promotional activities, and customer outreach programs.

3. Required Skills

- Excellent communication and convincing skills.
- Good Hindi communication; basic English communication preferred.
- Confident and professional telephone manner.




- Good listening and customer-handling skills.
- Ability to explain products in a simple and understandable manner.
- Strong follow-up and lead-management skills.
- Target-oriented approach.
- Basic knowledge of MS Excel / Google Sheets is preferred.
- Ability to work independently as well as with the sales team.

4. Educational Qualification

- Graduate candidates will be preferred.
- Freshers with good communication and convincing skills can apply.
- Experience in telecalling, telesales, solar, insurance, banking, real estate, telecom, or related sales fields will be an advantage.

5. Performance & Targets

The Telecaller will be responsible for achieving targets related to:

- Daily outbound calls
- Qualified leads generated
- Customer follow-ups
- Site visits scheduled
- Customer appointments
- Sales opportunities generated
- Lead-to-customer conversion support

6. Salary & Incentives

Salary: ₹15,000 upto per month, depending on experience and interview performance.

Incentives: Performance-based incentives will be provided based on company policy and achievement of sales/lead-generation targets.

7. Ideal Candidate

We are looking for someone who is:

- Confident and energetic
- Good at communicating with customers
- Comfortable making a high volume of calls
- Persuasive but customer-friendly
- Target-oriented
- Good at follow-ups
- Willing to learn about solar products and services
- Interested in building a career in the Solar & Renewable Energy Industry

8. Career Opportunity

Successful candidates will have the opportunity to grow within E&M; Solar's Sales & Marketing team based on performance, including progression toward Senior Telecaller, Telesales Executive, Sales Executive, and Team Leader roles.

Pay: ₹6,000.00 - ₹15,000.00 per month

Benefits:

- Internet reimbursement

Experience:

- Telecommunication: 3 years (Required)

Language:

- English (Required)

Location:

- Jabalpur, Madhya Pradesh (Jabalpur) (Required)

Work Location: In person

📌 tellecaller (India)
🏢 Enm solar
📍 India