Required skills and qualifications:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

- Handling the calls with positive communication skills professionally. Can speak fluently in Bengali & Hindi and English languages.
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 10:00:00 hrs. & Production hours – 9:00:00 hrs.)



to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
- Working days: 5 with 2 days rotational off.

Work location: Bangalore Electronic City Phase 2

Skills: Hindi, patient support , Bpo, Customer Care, Bengali, Customer Support, Patient Care, Email Support, Voice Process, Call Center, English, Customer Service, Outbound Calls

Experience: 0.00-0.00 Years

📌 Walk In Process: Health care (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru