Vijayawada, Andhra PradeshMadurai, Tamil Nadu
Job Summary

Customer is seeking an experienced Business Analyst with strong Salesforce functional expertise to support its ELEVATE Territory Management transformation initiative. The role combines business analysis, Salesforce consulting, stakeholder management, and Agile delivery within a global product organization.

The successful candidate will work closely with business stakeholders, product owners, architects, developers, and testing teams to translate business requirements into scalable solutions across Salesforce and related enterprise platforms.

Key Responsibilities
Lead requirements workshops and stakeholder discussions
Gather, analyze, and document business requirements
Create user stories, acceptance criteria, and process flows
Define future-state processes and solution requirements
Facilitate decision-making and challenge requirements when appropriate
Territory design and planning support
Sales process optimization
Functional solution design
User journey mapping
Impact and gap analysis
Functional validation
Participate in Scrum ceremonies
Participate in Scrum ceremonies

Support backlog refinement and sprint planning
Clarify requirements for development teams
Collaborate with Product Owners and Scrum Masters
Support release planning and deployment readiness
Define test scenarios and acceptance criteria

Support User Acceptance Testing (UAT)

Validate delivered functionality

Coordinate defect resolution

Facilitate business sign-off
Skill Requirements

Salesforce

Salesforce CRM

Salesforce Sales Cloud





Salesforce CRM Analytics

Enterprise Territory Management (ETM)

Business Analysis

5+ years relevant experience

Enterprise transformation projects

Workshop facilitation

Requirements engineering

Process modelling

Stakeholder management

Agile

Scrum experience

User story creation

Backlog refinement

Agile delivery environments

Salesforce

Salesforce CRM

Salesforce Sales Cloud

Salesforce CRM Analytics

Enterprise Territory Management (ETM)

Business Analysis

5+ years relevant experience

Enterprise transformation projects

Workshop facilitation

Requirements engineering

Process modelling

Stakeholder management

Agile

Scrum experience

User story creation

Backlog refinement

Agile delivery environments

Preferred Skills

SAP ERP exposure

Salesforce-SAP integration experience

AWS integration exposure

Basic Salesforce Apex understanding

Knowledge of Salesforce platform architecture

Other Requirements

A Senior Business Analyst or Salesforce Functional Consultant with:

Robust Salesforce Sales Cloud experience

Enterprise Territory Management expertise

Experience in global enterprise environments

Proven workshop leadership capability

Ability to bridge business and technology teams

Experience working across Salesforce, SAP, and integrated enterprise processes
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📌 Senior Technical Lead (India)
🏢 HCLTech
📍 India