Customer Service Associate (CSA) – Client Servicing | Digital Marketing

Company: Modicle Studios
Location: Bhandup, Mumbai
Experience: 1–2 Years
Salary: ₹20,000 – ₹25,000 per month
Job Type: Full-Time | Permanent
Work Location: In-person

Job Summary

Modicle Studios is looking for a Customer Service Associate (CSA) – Client Servicing to manage day-to-day client communication and coordination.

The candidate will act as a bridge between clients and internal teams, ensuring client requirements are clearly communicated, work is tracked, timelines are followed and clients receive timely updates.

This role is ideal for candidates with 1–2 years of experience in client servicing, customer coordination or account management, preferably within a digital marketing, advertising, creative, media or marketing organisation.

Key Responsibilities

Client Communication

- Handle day-to-day communication with clients through Email, WhatsApp and calls.
- Understand client requirements, queries and expectations.
- Provide clients with timely updates on ongoing work and deliverables.
- Maintain qualified and positive client relationships.

Internal Coordination

- Act as the bridge between clients and internal Modicle teams.
- Communicate client briefs and requirements accurately to relevant teams.
- Coordinate with creative, content, design, digital marketing and other stakeholders.
- Follow up with internal teams on client assignments and deliverables.

Job & Timeline Tracking

- Track the progress of client assignments.
- Follow up on pending tasks and deliverables.
- Ensure work is completed within agreed timelines.
- Proactively communicate potential delays to clients and the reporting manager.

Query & Issue Resolution

- Respond to client queries professionally and promptly.
- Coordinate internally to resolve client concerns.
- Follow up until issues are closed.
- Escalate complex issues when required.

Client Onboarding & Documentation





- Support onboarding of new clients.
- Maintain client information, briefs and communication records.
- Ensure relevant information is shared with internal stakeholders.

Feedback & Payment Coordination

- Collect client feedback and communicate it to the relevant teams.
- Coordinate with Accounts/internal teams regarding payment-related follow-ups when required.

Required Skills

- Excellent spoken and written English
- Strong client communication skills
- Good email writing ability
- Comfortable communicating through WhatsApp
- Stakeholder coordination
- Follow-up and task tracking
- Problem-solving
- Time management
- MS Office / Google Workspace
- Ability to manage multiple client requirements

Preferred Experience

Candidates with experience in:

- Digital Marketing Agencies
- Advertising Agencies
- Creative Agencies
- Media Agencies
- Marketing / Branding Companies
- Client Servicing / Account Management

will be preferred.

Candidates from general customer service backgrounds can also apply if they have strong client communication and coordination experience.

Education

Graduation is mandatory.

Ideal Candidate

We are looking for someone who is:

- Client-oriented
- Well organised
- Proactive
- Good at follow-ups
- Confident in communication
- Comfortable working with multiple stakeholders
- Able to work in a fast-paced agency workplace

Salary: ₹20,000 – ₹25,000 per month, depending on experience and suitability.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- How many years of experience do you have in Client Servicing / Account Management / Customer Coordination?
- Have you worked in a Digital Marketing, Advertising, Creative, Media or Marketing organisation?
- Have you directly communicated with clients through Email and WhatsApp as part of your job?
- Are you comfortable working from the office in Bhandup, Mumbai?
- What is your current salary / CTC & Notice Period (If any) ?

Work Location: In person

📌 Customer Service Associate (CSA) – Client Servicing | Digital Marketing (India)
🏢 Modicle Studios
📍 India