JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal:
City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR.
External:
Customers, Authorities, Landlord, Vendors for Service Maintenance
Organogram:
City head
Cluster Manager
Store in charge
Job Description:
Purpose:
Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis.
Responsible for P&L; for the area Top line Bottom line ABV Margin for the store level P&L;
Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc.
Responsible for ensuring recruitment and managing attrition with the help of DM-HR
Manpower Planning
Initiatives to improve efficiency
Monitor and analyses the reports to achieve metrics
Rewards and Recognition
Coordination with Training team for current hiring as well as existing team
Vendor management Delivery Partners and Security, House keeping
Process Adherence
Competition Tracking
Work Environment and Safety Management
DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L; of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score
Required Competencies: (Knowledge, Skills, Personal Attributes)
Background
Experience at supervisory role
Work Experience
6-8 years with 1-2 years Experience at supervisory role
Skills
He/ She should possess the following competencies:
- Speaking, writing, and listening skills.
- Critical thinking, problem solving, and reasoning abilities.
- Supervising skills.
- Process know-how.
- P&L;
Skills: Inventory Management, Store Operations, Retail Operations, Cluster Operations