- Act as a main resource for F&B; reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times
- Fully knowledgeable about F&B; Outlets, rates, promotions, programs, hotel facilities and services
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee
- Handling site visit from the guest
- To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer’s report and promotions analysis.
- To maintain outlet communication board.
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To have a complete understanding of financial aspects of the outlet
- To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
- To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management
- To implement a consistent guest recognition program and maintain a relevant guest database
- You need to ensure all the functions of a personalized and warm telephone reception.