- Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool
- Excellent problem-solving, consulting and decision-making skills.
- Handling incident, problem tickets, service requests in iGPM and Planisware.
- Valuable communication and interpersonal skills.
- Should be able to work independently with minimal supervision
Desired Role Requirements:
Key skill set required:
- Knowledge on SQL, PL/SQL,D2K forms and reports.
- Azure and Cloud technologies.
Core Functional Knowledge:
- Planisware Knowledge is added more advantage.
- Project Management and resource planning knowledge
- Solving support tickets with immediate solutions or workaround.
- Performance issue analysis.
- Ownership on assigned tickets till closure of that ticket.
- Should be able to independently analyze and debug the problems.
- Should be able to analyze and document the solutions and implement the same.
- Follow-ups and taking complete ownerships towards assigned tasks.
- Preparation of Support or domain documents.
- Should able to do quick analysis and deeper view on issue.
- Adhere to support process strictly.
📌 iGPM & BD PLW Consultant for Application support and Maintenance (Bengaluru)
🏢 Bosch Group
📍 Bengaluru
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