Job Description

You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.

Key Responsibilities

Client Solutioning & Stakeholder Management

• Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.

• Collaborate with cross-functional teams to manage projects and deliver client commitments.

• Proactively communicate risks, delays, and solutions to stakeholders.

• Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).

Process Excellence & Automation

• Define, document, and monitor processes, ensuring compliance and continuous improvement.





• Identify automation opportunities and implement efficiency enhancements.

• Partner with statistical and market data teams to improve data quality and standardization.

Project & Quality Management

• Scope project requirements accurately and manage stakeholder expectations.

• Prepare and track KPIs for on-time delivery and data accuracy.

• Support deployment of recent initiatives and ensure effective implementation.

Team Leadership

• Lead and develop a team of analysts/specialists, fostering engagement and performance.

• Allocate resources effectively, monitor KPIs, and act as an escalation point.

• Coach team members, identify talent, and manage performance improvement plans.

📌 Associate Manager (Gurugram)
🏢 Nielseniq
📍 Gurugram