Key Roles & Responsibility:

1.Workshop KPI & Operations Management

Monitor technician productivity, bay utilization, labour efficiency, Repair Order (RO) value, First-Time-Right (FTR), repeat repairs and vehicle turnaround time (TAT

2. Service Business & Profitability
Drive service revenue, labor sales, AMC business, fleet service and customer retention while controlling operational costs and improving profitability.

3. Customer & Complaint Management
Handle major customer complaints, repeat repairs and escalations, ensuring timely resolution and improving Customer Satisfaction Index (CSI).

4. Warranty & Ashok Leyland Process Compliance
Ensure proper adherence to Ashok Leyland warranty procedures, service campaigns, warranty claim documentation, manufacturer processes and audit requirements.

5. Team, Parts & Workshop Coordination
Manage service advisors, technicians and parts teams, monitor manpower performance,



ensure critical parts availability and minimize repair delays

6. Quality, Safety & Continuous Improvement
Ensure repair quality, diagnostic accuracy, final inspection, workshop safety and statutory compliance, while identifying operational gaps and implementing corrective actions.

Required Qualification: B.E Automobile or Mechanical Engineering

Experience: 10-12 years of Automobile or Mechanical Industry

Interested Candidates may apply through WhatsApp or mail

Contact Person: Divya.R – HRM

Number: +91-XXXXXXXXXX

E Mail: [email protected]

Pay: ₹40,000.00 - ₹60,000.00 per month

Advantages:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Asst General Manager - Commercial Service Center (India)
🏢 Sri Lakshmi Groups
📍 India