Key Responsibilities

- Manage service delivery through ASPs/dealers as per CSN, CVT & open call day norms
- Monitor ASP service calls and ensure SLA adherence
- Supervise B2B project sites, customer meetings, and progress tracking
- Use digital tools (Power Apps, CRM, PMATS) for operational reporting
- Improve customer satisfaction through process adherence
- Train ASP/WD technicians via TBT sessions, accompanied visits, and classroom training
- Manage warehouse spares categorization and stock control
- Provide product feedback to HO for CAPA
- Achieve service revenue targets through free service camps, ASP/WD channel sales, accessories & VAS

Requirements

- Diploma in Engineering (2 yrs exp) OR ITI with NCTVT (8 yrs exp) OR ITI (10 yrs exp)
- Experience in front-end customer handling
- Experience managing a technician team
- MS Office proficiency; CRM/digital tools a plus
- Robust communication and customer-centric approach

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Branch Service Executive (India)
🏢 Growel Softech
📍 India