Role Description

Key Responsibilities:

- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Handle password resets, account access, and user management (Active Directory)
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
- Log and track issues in ServiceNow/Jira and meet SLA timelines
- Escalate complex issues to L2 teams
- Support user onboarding/offboarding and system setup
- Maintain basic documentation and SOPs

Required Skills:

- Strong 2-3 years of experience in IT Support / Helpdesk / Desktop Support
- Positive knowledge of Windows OS (10/11) and Microsoft Office 365
- Basic exposure to AWS is mandatory.
- Basic knowledge of Active Directory, networking, and security concepts
- Exposure to Linux/Unix environments (basic level)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Basic understanding of programming/scripting (Java, Python, etc.) is a plus
- Experience in fast-paced or SaaS environments is an advantage
- Strong communication skills (English) and problem-solving ability

Skills:- Microsoft Windows, Office 365, Active Directory, Troubleshooting, VPN, DNS and Amazon Web Services (AWS)

📌 IT Support Engineer (Chennai)
🏢 Zenius IT Services
📍 Chennai