We are looking for an experienced Customer Success Manager to enhance our brand equity and value Efficiently managing and enhancing customer relationships will boost your candidature as a good Customer Success Manager Your promptness and professionalism in handling customer queries will help in reducing churn Besides you will act as the main point of contact between customers and the technical support team Implementing workable solutions to promote the companys products and services will also be your responsibility You will be coordinating with theand theSalesteam to determine the companys recurring revenue collected as a result of your relationshipbuilding abilities You will play a vital role in improving customer satisfaction upon reviewing the customers journey If you can help build long term business relationships then we would love to have you on board Responsibilities Networking to develop customer relationships Maintaining existing customer base and encouraging crosssells via effective communication Reviewing and implementing improvement measures and procedures Coordinating with the Sales team to determine business goals and objectives Hiring and training recent team members Handling all customer queries and complaints professionally Managing customer business and portfolios Arranging skillbuilding workshops for team members