Desktop Support Engineer Excellent Communication Skills Location Pune Experience 2 Years CTC Up to 6 LPA Notice Period Immediate to 30 Days Preferred Qualification Any Graduate Diploma BE B Tech Role Summary We are seeking a skilled Desktop Support Engineer with strong technical troubleshooting abilities and excellent communication skills The ideal candidate will provide enduser support diagnose hardware and software issues resolve desktoprelated incidents and ensure a seamless IT support experience for users Key Responsibilities Provide technical support for desktops laptops operating systems and peripherals Diagnose and resolve hardware software network and applicationrelated issues Troubleshoot Windows operating system issues and ensure smooth system performance Deliver remote and onsite technical support to end users Install configure and maintain desktops laptops printers and related IT equipment Handle service requests incidents and support tickets within SLA timelines Assist users with system access software installations and technical queries Document troubleshooting steps resolutions and support procedures Coordinate with infrastructure network and application teams for issue resolution Ensure high levels of customer satisfaction through effective communication and support Required Skills Desktop Support Technical Support Windows Operating Systems End User Support Incident Management Hardware Software Troubleshooting Remote Support Service Desk Operations IT Support Processes Customer Support Technical Skills Windows 10 Windows 11 Microsoft Office Suite Active Directory Basic Knowledge Outlook Support Printer Peripheral Support Remote Access Tools Ticketing Systems Laptop Desktop Configuration Hardware Diagnostics Software Installation Configuration Soft Skills Excellent Verbal Written Communication Strong Customer Service Orientation Active Listening Skills ProblemSolving Ability Stakeholder Interaction Team Collaboration User Training Assistance Desired Candidate Profile 2 years of experience in Desktop Support IT Helpdesk or Technical Support roles Robust knowledge of Windows operating systems and troubleshooting methodologies Experience supporting desktop laptop and peripheral devices Proficiency with remote support tools and ticketing systems Excellent communication and interpersonal skills Ability to explain technical concepts in a simple userfriendly manner Strong commitment to customer service and issue resolution Why Join Opportunity to work in a dynamic enterprise IT environment Exposure to diverse technologies and enduser support operations Strong career growth in IT Infrastructure and Support Services Collaborative and professional work culture Call hidden mobile hidden mobile hidden email www WhiteHorsemanpower in White Horse Manpower Consultancy Private limited

📌 Desktop Support Engineer Windows Support Pune 2 Years
🏢 White Horse Manpower Consultancy P
📍 Pune