Our promotional marketing company is looking for a Customer Support executive who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Job Title: Commercial Insurance Account Executive

Company: Insure24

Location: Hybrid / On-site

Employment Type: Full-time

About Insure24

Insure24 is a commercial insurance provider specializing in tailored risk management solutions for businesses—ranging from commercial combined and vehicle fleets to cyber insurance and tradesmen coverage. We pride ourselves on delivering consultative expertise, exceptional client service, and reliable coverage options that help businesses thrive.

Position Summary

We are seeking an energetic and results-driven customer support executive to join our team. In this role, you will be responsible for driving business growth by identifying new prospective clients, evaluating complex risk profiles, and delivering customized commercial insurance solutions. You will serve as a trusted advisor, managing client relationships from initial contact through policy renewal and claims assistance.

Key Responsibilities

- Prospecting & Business Development: Generate current commercial client leads through direct outreach,



networking, and following up on inbound inquiries.
- Needs Assessment & Risk Analysis: Evaluate prospective clients' operations, financial standing, and exposure to recommend appropriate coverage packages.
- Policy Sales & Negotiation: Structure competitive policy quotes, present options to decision-makers, negotiate rates, and successfully close sales.
- Account & Renewal Management: Maintain ongoing relationships with existing policyholders, review annual coverage needs, and manage the policy renewal process.
- Claims & Client Support: Serve as the primary contact for client issues, facilitating smooth claims processing and resolving coverage queries.
- Regulatory Compliance: Adhere strictly to FCA (or relevant regional regulatory authority) guidelines, ensuring accurate documentation and ethical practice.

Qualifications & Requirements

- Experience: 1+ years of experience in commercial lines insurance sales, broking, or account management.
- Industry Expertise: Working knowledge of commercial risk areas, including general liability, property, fleet, cyber, and combined policies.
- Communication Skills: Strong interpersonal, consultative selling, and negotiation abilities.
- Technical Proficiency: Experience using insurance CRM software and risk assessment tools.
- Credentials: CII (Chartered Insurance Institute) certification or equivalent professional licensing is preferred.

Pay: ₹15,474.57 - ₹18,855.80 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 workdelhi
📍 India