Location: VidyaVihar (West), Mumbai- 400086, Maharashtra, India
Employment type: Full time Permanent
Duration: N/A
About Us:
Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.
To apply, share your updated resume on or check out our websites.
We are hiring for a Customer Success Engineer. Analyze customers’ individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.
Roles & Responsibilities:
- Providing technical support and response for incoming queries related to HRM software (uKnowva)
- Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged,
categorising and prioritising as per the defined TAT
- Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
- Basic knowledge of SQL and EXCEL
- Proper understanding of the client's requirements
- Understanding PHP code will be an added advantage
Pay: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
Ability to commute/relocate:
- Mumbai, Maharashtra (Mumbai): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What Is Your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?( in Days)
Work Location: In person
📌 Junior Customer Success Engineer (India)
🏢 Convergence IT Services-Client Location
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.