Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full time
Salary: ₹26,000 – ₹38,000 CTC per month, based on interview performance and experience
About the Role
We are hiring Customer Care Associate to join our Chat Support team. This role is ideal for both freshers and experienced professionals who have strong written communication skills and a passion for delivering excellent customer service.
As a Customer Care Associate, you will assist customers through digital communication channels, resolve their concerns efficiently, and ensure a smooth and positive customer experience.
Candidates must be from or willing to relocate to Ahmedabad and work from the office.
Key Responsibilities
- Handle customer queries through chat, email, text, and social media platforms.
- Understand customer requirements and provide accurate and timely solutions.
- Share relevant product and service information in a clear and professional manner.
- Maintain high standards of grammar, spelling, and written communication.
- Handle customer concerns with patience, empathy, and professionalism.
- Record and document customer interactions accurately.
- Follow company policies, processes, and customer support guidelines.
- Achieve assigned quality, productivity, and customer satisfaction targets.