Who We Are At Kyndryl we run and reimagine the missioncritical technology systems that drive advantage for the worlds leading businesses We are at the heart of progress with proven expertise and a continuous flow of AIpowered insight enabling smarter decisions faster innovation and a lasting competitive edge For our peopleKyndrylsthat means doing purposeful work that powers human progress Join us and experience a versatile supportive environment where your wellbeing is prioritized and your potential can thrive The Role As a Technical Support professional at Kyndryl you will provide structured productoriented support for a Kyndryl clients embedded realtime Linux cloudedge and platform software environments The role provides Level 1 and or Level 2 support including case triage diagnostics issue reproduction technical investigation rootcause support workaround assistance case documentation and escalation support within customerdefined support systems and communication standards What you will do Provide Level 1 support by receiving and triaging support cases collecting diagnostic information identifying missing data providing known solutions communicating next steps maintaining case status and attempting issue reproduction Provide Level 2 support by performing advanced troubleshooting problem analysis technical investigation rootcause support workaround development and deeper issue reproduction across software platform and integration layers Support complex customer environments including lab integration platform and certificationrelated contexts where directed by customer processes Document solutions develop knowledge resources mentor support engineers and contribute to process improvement and customer success outcomes Escalate defects product issues security concerns or certification compliance questions through approved customerdefined channels Operate within role boundaries do not make architectural decisions product commitments certification determinations compliance assertions security posture statements or unauthorized configuration code changes Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career We have opportunities that you wont find anywhere else including handson experience learning opportunities and the chance to certify in all four major platforms Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are Youre good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customerfocused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required skills and experience 5 experience is required Strong troubleshooting and analytical skills across embedded systems Linux environments realtime systems cloudedge platforms development tools networking and software integration Ability to analyze logs configurations customer scenarios reproduction steps technical symptoms and environmentspecific data Experience with case management ITSM tools support workflows escalation procedures customer communications and knowledge documentation Familiarity with C C Python shell Git Kubernetes containers Linux systems debugging and embedded development tools Preferred skills and experience Experience in product support escalation engineering technical account support embedded software support or platform support Exposure to Linux kernel BSPs device drivers simulation tooling cloudedge platforms or realtime operating systems Experience supporting regulated customer environments where security compliance certification export control or datasovereignty guardrails apply Being You The Kyn in Kyndryl means kinship which represents the strong bonds we have with each other our customers and our communities We focus on ensuring all Kyndryls feel included and we welcome people of all cultures backgrounds and experiences Even if you dont meet every requirement we encourage you to apply We believe in growth and were excited to see what you can bring At Kyndryl employee feedback has told us that our number one driver of employee engagement is belonging That sense of belonging being a valued respected trusted member of the team is fundamental to our culture and fueling great experiences for our customers This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success Thats The Kyndryl Way What You Can Expect Your career with us isnt just a jobits an adventure with purpose We offer a dynamic hybridfriendly

📌 Associate Director Software Engineering Development (India)
🏢 5100 Kyndryl Solutions Private
📍 India