(formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
and knowledgeably to technical support inquiriesProvide top-tier support to all customers with a goal of first call resolutionEducate customers on system installation/use, and assist in troubleshootingUtilize prior customer support experience to enable customer success and happinessUse problem-solving skills to solve customer issues and address concernsOutbound calls to current customers to address issues, when needed SkillsetHigh school diploma or general education degree (GED);6 Months to 1 year experience in Technical Support or Customer Support EnvironmentProven success in a phone-based customer service or call center positionAbility to understand and determine root causes to customer issuesComfortable with technology and ability to provide technical assistance for consumer electronicsStrong work ethic and the drive to contribute to company goalsClear and effective phone communication skills to ensure all customer issues are resolvedAbility to work independently and in a team settingAbility to prioritize in a fast-paced workplace and excellent time management skillsPositive, can-do attitude and eager for continuous improvementStrong commitment to customer happiness and satisfaction